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Serving Our Students Now and in the Future

Dear colleagues,

When we formally adopted our new strategic vision in October, I pointed to the fourth goal of making ourselves nimble and adaptable as the most challenging. Achieving our bold ambitions in student support, academic excellence, research, and service depends on our ability to be innovative and collaborative.

That is why we are moving forward with the adoption of a university-wide customer relationship management system, which will be supplied by Salesforce. This platform is used by universities around the world to integrate information, personalize communications, and streamline student services from application through graduation. It will allow us to be more responsive to the individual needs of our students and will support our student success efforts.

This initiative means changing or adapting existing systems and processes, which is never easy and will take time, but I am confident that it will help us serve our students in the best ways available now and in the future. It will also be transformational for the staff members who serve and support our students by giving them access to new tools and better information.

The implementation process will be phased, and we are putting together three groups to help guide the process—an executive committee, an operations committee, and a communications committee. We are committed to keeping you informed and involved throughout the process.

As always, I appreciate all you do to support our students and one another.

Donde Plowman